Shipping Policy

Thank you for visiting and shopping at alishateves.com. Following are the terms and conditions that constitute the Shipping Policy of alishateves.com (the “Site”) and Alisha Teves Fine Art (the “Business”). For the purposes of this Shipping Policy, unless otherwise noted, all references to Alisha Teves Fine Art include alishateves.com and the Business. The Business website is an Ecommerce site. By using the Business website, you consent to the transaction and shipping practices described in this statement.

Payment Information

At this time, the Business accepts MasterCard, Visa, American Express, Discover, AfterPay, and PayPal for payment forms. All sales are final. Shipping charges for your order will be calculated and displayed at checkout, along with applicable City and State Taxes. When combining multiple items into one order, significant overcharges in shipping will be refunded. All prices and transactions are in United States Dollars, USD.

The Business ships to the 50 United States. The Business does ship Internationally; please review our International Shipments below. Orders cannot be shipped to PO Boxes. Before completing your purchase, please confirm your shipping address, it may be different than your billing address.

Processing Time

When placing your order, consider these factors when calculating the estimated delivery. Allow 3-5 business days to process your order, and 3-5 days for shipping. Orders ship Monday through Friday, excluding holidays. If there will be a significant delay in the shipment of your order, the Business will contact you by the email provided at checkout.

Confirmation

You will be sent a confirmation email shortly after you have completed your purchase. If you have not received the email, please check your spam folder. If you cannot locate the email within a few hours, you will need to contact the Business to ensure you will receive the next email with your shipment notification and tracking information. The Business cannot be held responsible for damaged, lost, or stolen packages.

Shipment Carrier

The USPS (the “Carrier”) is the chosen shipping company for the Roving Ring™ collection. USPS offers the most affordable prices while maintaining reliable shipping for smaller sized mailing boxes. All Roving Ring™ orders are shipped through USPS Ground services for a 5-8 day delivery. Delays may occasionally occur. Small shipments are exempt from the signature requirement described in this Shipping Policy.

FedEx (the “Carrier”) is the chosen shipping company based on price and handling care. FedEx offers the best and most reliable shipping for the size of the mailing boxes we use. All orders are shipped through FedEx Ground services for a 3-5 day delivery. Delays may occasionally occur.

Tracking

Once your order is packaged and ready for shipment, you will receive an email notification with the Carrier’s tracking number. A cell phone number is required at checkout so that you can receive text notifications from the Carrier regarding the expected delivery and delivery confirmation. Due to the declared value, a signature is required upon delivery. If you are not available to sign for the package, your order will be held at the Carrier’s closest location. It is the customer's responsibility to claim the package at the Carrier’s location before it is returned to the Business. Should you need to hold the package at the Carrier’s closest location, contact the Carrier and refer to the tracking number to provide delivery instructions for the Carrier.

Returned Packages

If a package is returned to the Business because the customer provided the wrong shipping address or did not claim a package after the delivery attempt, a refund will not be issued. The customer must repay the shipping costs before the package can be shipped again.

Lost or Damaged Packages

Orders are packed in telescopic mailing boxes for protection during transit. Before signing to receive the package, please check the integrity of the container. The Business recommends refusing packages that have obvious damage or look tampered with. Once you have signed for and accepted the package, all responsibility is removed from the Carrier. If you suspect product damage due to a damaged container, please inspect your order before signing for the package from the Carrier. The Carrier delivery person will wait for you to inspect your package before signing. Please photograph and save all the packaging materials and damaged goods to file a claim.

The Business is not responsible for any products lost or damaged after the Carrier has received them. Insurance for each shipment is purchased through the Carrier. In the case of loss or damage, the customer must file a claim with the Carrier. Should you need a “proof of purchase” from the Business, please contact the Business to receive a purchase confirmation.

International Shipments

All conditions of the Shipping Policy set forth above apply to International Shipments, with the following modifications.

Quote

Shipping outside the continental U.S. can be expensive for large tapestries, and may be 200 USD or more for some countries. To receive a quote for international delivery, please contact the Business and provide the shipping address and the item of interest to be sent. The Business will provide an estimated international shipping quote. International shipping rates will not be charged at checkout, but as a separate invoice sent to the email provided at checkout. The customer will need to pay the bill for shipping costs before the package can be sent. This is done in order to provide actual shipping cost at the current rate.

Additional Time

Allow 8-10 business days to process your order, and 5-8 days for shipping. If your package is taking longer than the estimated delivery time, please be patient. Your package will still be delivered if it is held up in customs. Customs officials may open and examine the package contents, which will be resealed and officially stamped before being delivered.

Additional Costs

The Business is not responsible for any customs and taxes applied to the customer’s order. All fees imposed during or after shipping are the customer’s responsibility, including but not limited to tariffs and taxes.

Changes to this Statement

The Business reserves the right to change this Shipping Policy from time to time. We will notify you about significant changes in the way we treat transactions and shipping practices by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any transaction and shipping information on this page. Your continued use of the Site and/or Services available through the Site after such modifications will constitute your: (a) acknowledgement of the modified Shipping Policy; and (b) agreement to abide and be bound by that Policy.